Stay Informed – Every Outage, Every Update, Right Here
Get real-time brownout updates, check your billing status, and instantly report service issues — all through one smart assistant.
Meet Mang Moroy
Your 24/7 Virtual Assistant for Customer Service Excellence
Mang Moroy is a Conversation AI assistant that interacts with customers via Facebook Messenger and Live Chat, automating inquiries, collecting outage reports, and helping Negros Power manage communications efficiently.
Why Negros Power Needs Mang Moroy
Reduce Call Volume
✅ Automatically handles routine inquiries about brownouts, billing, and service updates.
✅ Frees up your call center agents to focus on complex or urgent cases.
✅ Ensures customers receive instant, accurate responses — even when lines are overwhelmed.
Real-Time Outage Monitoring
✅ Collects customer outage reports directly through chat and updates your live outage board.
✅ Displays status, Estimated Time of Restoration (ETR), and repair progress in real-time.
✅ Provides your operations team with actionable data to prioritize repairs efficiently.
24/7 Customer Support
✅ AI assistant works around the clock, reducing the need for overtime or additional agents.
✅ Maintains professional, consistent messaging — even during peak outage periods.
✅ Prevents customer frustration caused by unresponsive lines.
Actionable Insights & Reporting
✅ Track inquiry trends, peak hours, and common issues to guide operational decisions.
✅ Monthly reports help measure performance and identify areas for improvement.
✅ Provides Negros Power with data-driven insights to enhance customer satisfaction.
Seamless Escalation When Needed
✅ Unresolved or unclear inquiries are routed to human agents automatically.
✅ Ensures critical issues are addressed without overwhelming your team.
✅ Maintains a high level of service, even during large-scale outages.
How It Works:
STEP 1:
Customers interact with Mang Moroy through Facebook Messenger or Live Chat.
STEP 2:
The AI provides instant updates, handles billing questions, and logs service issues.
STEP 3:
All reports feed directly into Negros Power’s operations team and the live outage board.
STEP 4:
Staff can focus on repairs and high-priority cases while the AI handles repetitive queries.
Click the chat widget to see how he can handle outage updates, billing questions, and more.